Cancellation And Refund Policy

Please read the following policy to understand the rework and refund policy of Doorstep Services on Call Private Limited ("Door Step"). Acceptance of this Policy is mandatory prior to booking any service from Door Step.

  • The warranty period differs from service to service and is applicable from the date of completion of the service, provided that the full amount for such service has been paid to Door Step.
  • In case you have any concerns with the work completed, Door Step may cause the service to be reworked free-of-cost, provided that such concern raised is bona fide and/or upon Door Step conducting an inspection, if necessary.
  • In case it is difficult to identify if the rework is related to the Door Step rendered service or not, we will send our technician to conduct an inspection, without any additional inspection charges and take a complete account of the situation. Post such inspection, if our technician is of the view that the rework is not related to the Door Step rendered service, no rework of the service will be rendered. You will further be liable to reimburse any and all charges of the technician for such inspection.
  • You acknowledge and agree that for categories, including, but not limited to, laundry, beauty, fitness, home cleaning and painting, packers & movers, documentation services, a warranty and possibility of rework will not be applicable. Therefore, any issue reported with respect to the quality of service for these categories will be based on the outcome of inspection of the service provided.

  • No rework will be performed by Door Step or Door Step Experts post the warranty period.
  • Please call or write to us to book a new job.

  • Processing any refund is at the complete discretion of Door Step. In all events, the maximum amount that Door Step will pay you as compensation or refund, shall be at the discretion of Door Step.

Warranty Period
# Services Warranty Of Labour Warranty on Part / Material
1 Air Conditioners 100 days 100 days
2 Other Home Appliances 100 days 100 days
3 Pest Control 100 days 100 days
4 Deep cleaning No warranty, once the service end with satisfactory No warranty, once the service end with satisfactory
5 Max Health Care No warranty, once the service end with satisfactory No warranty, once the service end with satisfactory
6 Make up and salon No warranty, once the service end with satisfactory No warranty, once the service end with satisfactory
7 Dietician No warranty, once the service end with satisfactory No warranty, once the service end with satisfactory

• Warranty on Pest Control is as follows : Cockroach control - 90 days, Termite Control – 1 years, Bed Bugs – 90 days on single service, Wood Borer – 1 year, General Pest Control – No warranty for single service, 3 months warranty applicable on AMC
• Any pest control services rendered other than cockroach control and is outside the AMC subscription. All pest control services take 7-10 days to take effect. Post the present treatment booked, our experts will help you identify the sources of the infestation and also will suggest you best practices to be followed for a pest free environment.
• Warranty is not valid for any issues resulting from an existing damage in the unit/automobile for which the customer is not ready to take up the suggested repair by the DS technician.
• Warranty is not valid for any part / material which is procured / purchased by the customer or for damages / issues resulting out of the a part / material procured by the customer
• Manufacturer warranty or 30 days of DS warranty will apply for parts / materials procured by DS – whichever is higher
• Warranty is not valid for any washing / cleaning services rendered for an automobile
• Warranty is not valid for any services wherein Door Step is acting as the intermediate between Customer & Vendor.